General terms and conditions

GENERAL TERMS AND CONDITIONS

Table of contents:
Article 1 - Definitions
Article 2 - Identity of the entrepreneur
Article 3 - Applicability
Article 4 - The offer
Article 5 - The Agreement
Article 6 - Right of withdrawal
Article 7 - Costs in case of revocation
Article 8 - Exclusion of the right of withdrawal
Article 9 - The price
Article 10 - Conformity and warranty
Article 11 - Delivery and execution
Article 12 - Duration transactions: duration, termination and extension
Article 13 - Payment
Article 14 - Complaints procedure
Article 15 - Disputes
Article 16 - Additional or deviating provisions

Article 1 - Definitions
In these terms and conditions the following terms shall have the following meanings:
1- Reflection period: the period within which the consumer can make use of
his right of withdrawal;
2- Consumer: the natural person who does not act in the exercise of
of profession or business and enters into a distance contract with the
entrepreneur;
3- Day: calendar day;
4- Duration transaction: a distance contract relating to a
range of products and/or services, the delivery and/or
the purchase obligation is spread over time;
5- Durable medium: any instrument which the consumer or entrepreneur
enables to store information addressed personally to him on
a manner that facilitates future consultation and unaltered reproduction of the
enables stored information.
6- Right of withdrawal: the possibility for the consumer to withdraw the contract within the
cooling-off period to cancel the distance contract;
7- Entrepreneur: the natural or legal person who supplies products remotely
offers consumers;
8- Distance contract: an agreement whereby, within the framework of
a distance selling system organized by the entrepreneur
of products, up to and including the conclusion of the agreement
only one or more techniques are used for com-
remote communication;
9- Distance communication technology: means that can be used
for concluding an agreement, without the consumer and
entrepreneurs have come together in the same room at the same time.

Article 2 - Identity of the entrepreneur
Name of the entrepreneur: Gertruud Langedijk
Trading under the name: YOURCOVRD

Business address: Okeghemstraat 27hs
1075 HP Amsterdam
Phone number: 06-22608765
Accessibility:
Monday to Friday from 10am to 4pm.
Email address: info@yourcovred.nl
Chamber of Commerce number: 75538539
VAT identification number: NL001552846B25

Article 3 - Applicability
1- These general terms and conditions apply to every offer from the
entrepreneur and on any distance contract concluded between
entrepreneur and consumer.
2- Before the distance contract is concluded, the text of
these general terms and conditions made available to the consumer. If
if this is not reasonably possible, the distance contract will be concluded
is closed, it is indicated that the general terms and conditions apply to the
can be viewed by the entrepreneur and they can be returned to the consumer as soon as possible at the consumer's request
may be sent free of charge.
3- If the distance contract is concluded electronically,
deviation from the previous paragraph and before the distance contract is concluded
closed, the text of these general terms and conditions electronically
be made available to the consumer in such a way that
this can be stored in a simple way by the consumer
on a durable data carrier. If this is not reasonably possible,
will be indicated before the distance contract is concluded
where the general terms and conditions can be viewed electronically
taken note of and that they can be made available electronically at the consumer's request
will be sent free of charge by road or otherwise.
4- In the event that, in addition to these general terms and conditions, specific
product conditions apply, the second and third
member of corresponding application and the consumer can, in case of
conflicting general terms and conditions must always be based on the applicable
provision that is most favorable to him.

Article 4 - The offer
1- If an offer has a limited period of validity or is subject to conditions
If this occurs, this will be explicitly stated in the offer.
2- The offer contains a complete and accurate description of the offered
products. The description is detailed enough to allow for a good assessment
of the offer by making it possible for the consumer. If the entrepreneur uses
makes of images are these a true representation of the
products offered. Obvious mistakes or obvious errors in the offer
do not bind the entrepreneur.
3- Each offer contains such information that it is clear to the consumer what the offer entails.
rights and obligations that are attached to the acceptance of the offer
connected. This concerns in particular:
- the price including taxes;
- any costs of delivery;
- the manner in which the agreement will be concluded and which actions
are necessary for this;
- whether or not the right of withdrawal applies;
- the method of payment, delivery and execution of the agreement;
- the period for accepting the offer, or the period within which the
entrepreneur guarantees the price;
- the amount of the rate for distance communication if the costs of the
use of remote communication technology will be calculated on a
other basis than the regular basic rate for the used
means of communication;
- whether the agreement is archived after it has been concluded, and if so, in what way
how the consumer can consult this;
- the manner in which the consumer, before concluding the agreement,
can check the information provided to him in the context of the agreement and
restore if desired;
- any other languages ​​in which the agreement may be concluded, in addition to Dutch
to be closed;
- the codes of conduct to which the entrepreneur has committed himself and the manner
where the consumer can consult these codes of conduct electronically;
and
- the minimum duration of the distance contract in the case of a long-term transaction.

Article 5 - The Agreement
1- Subject to the provisions of paragraph 4, the agreement shall be concluded on
the moment of acceptance of the offer by the consumer and compliance with
the conditions set out therein.
2- If the consumer has accepted the offer electronically,
the entrepreneur immediately confirms receipt of the order electronically
acceptance of the offer. As long as the receipt of this acceptance has not been confirmed by
If the entrepreneur has confirmed this, the consumer can cancel the agreement.
3- If the agreement is concluded electronically, the entrepreneur
appropriate technical and organizational measures to secure the
electronic transfer of data and ensures a secure web environment.
If the consumer can pay electronically, the entrepreneur will do so
take appropriate safety measures.
4- The entrepreneur can - within legal frameworks - inform himself
whether the consumer can meet his payment obligations, as well as
all the facts and factors that are important for entering into a responsible
of the distance contract. If the entrepreneur, on the basis of this
research has good reasons not to enter into the agreement,
he is entitled to refuse an order or request with reasons or to comply with the
to attach special conditions to the implementation.
5- The entrepreneur will provide the consumer with the following information with the product:
in writing or in such a way that it can be accessed by the consumer
can be stored on a durable data carrier, please include:
a. the visiting address of the establishment of the entrepreneur where the consumer
complaints can be lodged;
b. the conditions under which and the manner in which the consumer can
can exercise the right of withdrawal, or a clear statement regarding the
are excluded from the right of withdrawal;
c. the information about guarantees and existing after-sales service;
d. the data included in Article 4 paragraph 3 of these terms and conditions, unless the
the entrepreneur has already provided this information to the consumer before the execution
of the agreement;
e. the requirements for terminating the agreement if the agreement is a
has a duration of more than one year or is of indefinite duration.
In the case of a long-term transaction, the provision in the previous paragraph only applies
applicable to the first delivery.

Article 6 - Right of withdrawal
1- When purchasing products, the consumer has the option
to terminate the agreement without giving reasons within 14
days. This cooling-off period commences on the day after you receive the product.
by the consumer or a party previously designated by the consumer and
entrepreneur announced representative.
2- During the cooling-off period, the consumer will handle the product with care.
product and the packaging. He will only unpack the product to the extent
use to the extent necessary to assess whether he has the product
wishes to retain. If he exercises his right of withdrawal,
he the product with all supplied accessories and - if reasonable
possible - return to the entrepreneur in the original condition and packaging -
in accordance with the reasonable and clear information provided by the entrepreneur
instructions.

Article 7 - Costs in case of revocation
1- If the consumer exercises his right of withdrawal, the following applies:
at his expense the costs of return shipment.
2- If the consumer has paid an amount, the entrepreneur will
amount as soon as possible, but no later than 30 days after the return
shipment or cancellation, refund.
Article 8 - Exclusion of the right of withdrawal
1- The entrepreneur can exclude the consumer's right of withdrawal
to the extent provided for in paragraph 2. The exclusion of the right of withdrawal applies
only if the entrepreneur clearly states this in the offer, or at least in good time
the conclusion of the agreement, has stated.
2- Exclusion of the right of withdrawal is only possible for products:
a. which have been established by the entrepreneur in accordance with
consumer specifications;
b. that are clearly personal in nature;
c. which by their nature cannot be returned;
d. which can spoil or become obsolete quickly;
e. whose price is subject to fluctuations in the
financial market over which the entrepreneur has no influence;
f. for individual newspapers and magazines;
g. for audio and video recordings and computer software of which
the consumer has broken the seal.

Article 9 - The price
1- During the period of validity stated in the offer, the prices of the products offered will not be increased, except
price changes due to changes in VAT rates.
2- By way of exception to the previous paragraph, the entrepreneur may offer products whose prices
are subject to fluctuations in the financial market and where the entrepreneur
has no influence on, offering variable prices. This commitment to
fluctuations and the fact that any prices stated are target prices are taken into account
the offer stated.
3- Price increases within 3 months after the conclusion of the agreement
are only permitted if they are the result of legal
regulations or provisions.
4- Price increases from 3 months after the conclusion of the agreement
Agreements are only permitted if the entrepreneur has stipulated this
and: a. these are the result of statutory regulations or provisions; or
b. the consumer has the authority to cancel the agreement
say with effect from the day on which the price increase takes effect.
The prices stated in the product offer
are inclusive of VAT.

Article 10 - Conformity and Warranty
1- The entrepreneur guarantees that the products comply with the agreement,
the specifications stated in the offer, to the
reasonable requirements of soundness and/or usability and the date of
the formation of the agreement existing legal provisions
and/or government regulations. If agreed, the entrepreneur is
also ensures that the product is suitable for other than normal use.
2- A guarantee provided by the entrepreneur, manufacturer or importer does
without prejudice to the statutory rights and claims that the consumer may have under
of the agreement can assert against the entrepreneur.

Article 11 - Delivery and execution
1- The entrepreneur will take the utmost care when
the receipt and execution of orders for products.
The place of delivery is the address that the consumer provides to the company.
has made known.
2- Taking into account what is stated in Article 4 of these general terms and conditions,
conditions are stated, the company will accept orders with
with all due haste, but at the latest within 30 days, unless a longer period is required
delivery period has been agreed. If the delivery is delayed,
finds, or if an order cannot be fulfilled or can only be fulfilled in part,
carried out, the consumer will receive this no later than 30 days after he has received the
placed an order message. In that case, the consumer has the right
to terminate the agreement without costs and the right to any
compensation.
4- In the event of dissolution in accordance with the previous paragraph, the entrepreneur will
amount paid by the consumer as soon as possible, but no later than
refund within 30 days of cancellation.
5- If delivery of an ordered product proves impossible, the
the entrepreneur will make every effort to provide a replacement item.
This will be done in a clear and comprehensible manner at the time of delivery.
Notified that a replacement item will be delivered. The right of withdrawal cannot be excluded for replacement items. Any return shipping costs are the responsibility of the entrepreneur.
6- The risk of damage and/or loss of products rests with the
entrepreneur until the moment of delivery to the consumer or a prior
designated representative made known to the entrepreneur,
unless expressly agreed otherwise.

Article 12 - Duration transactions: duration, termination and extension
Cancellation
1- The consumer can terminate an agreement that has been concluded for an indefinite period and
which aims at the regular delivery of products, can be cancelled at any time with
compliance with agreed cancellation rules and a notice period
of a maximum of one month.
2- The consumer can terminate an agreement concluded for a specific period
and which aims at the regular delivery of products, at all times by the end
terminate the fixed term in accordance with the agreed terms
cancellation rules and a notice period of no more than one month.
3- The consumer may, in the agreements referred to in the previous paragraphs:
- cancel at any time and not be limited to cancellation on a
specific time or during a specific period;
- at least cancel them in the same manner as they were entered into by him;
- always cancel with the same notice period as the entrepreneur for himself
has agreed.
Extension
4- An agreement entered into for a fixed period and which aims at
the regular delivery of products may not be tacitly extended or
renewed for a certain duration.
5- An agreement entered into for a fixed period and which extends to
the regular delivery of products may only be done tacitly
be extended for an indefinite period if the consumer at any time
may cancel with a notice period of no more than one month.
Duration
6- If an agreement has a duration of more than one year, the con-
the sumer terminates the agreement at any time after one year with a notice period of
at most one month's notice, unless reasonableness and fairness prevail
object to termination before the end of the agreed term.

Article 13 - Payment
1- Unless otherwise agreed, the costs incurred by the consumer
Amounts due must be paid within 14 days after the commencement
of the cooling-off period referred to in Article 6, paragraph 1.
2- When selling products to consumers, in general terms,
An advance payment of more than 50% will never be agreed upon.
If advance payment has been agreed, the consumer cannot exercise any rights
apply regarding the execution of the order in question or
service(s) before the agreed advance payment has been made.
3- The consumer has the duty to report any inaccuracies in payment details provided or stated to the entrepreneur without delay.
4- In the event of non-payment by the consumer, the entrepreneur has, subject to
legal restrictions, the right to make the consumer aware of the terms and conditions in advance
to charge reasonable costs.

Article 14 - Complaints procedure
1- The entrepreneur has a sufficiently well-known complaints procedure
procedure and handles the complaint in accordance with this complaints procedure.
2- Complaints about the performance of the agreement must be submitted within
must be submitted in a timely manner, fully and clearly described, to the
entrepreneur, after the consumer has discovered the defects.
3- Complaints submitted to the entrepreneur will be handled within a period of 14
days, calculated from the date of receipt. If a complaint
a foreseeably longer processing time is required by the entrepreneur
responded within 14 days with a confirmation of receipt
and an indication of when the consumer can expect a more detailed answer
to expect.
4- If the complaint cannot be resolved by mutual agreement,
a dispute that is subject to dispute resolution.

Article 15 - Disputes
1- On agreements between the entrepreneur and the consumer to which this
general terms and conditions are exclusively governed by Dutch law
applicable.

Article 16 – Damage and injury
The entrepreneur is not responsible for any damage or injury
arising during the use of its products. The use of
the products are delivered at your own expense and risk.